Frequently Asked Questions

We build and manage AI front office systems that help businesses respond to inquiries, follow up consistently, and book the next step. Our Front Office System answers calls, texts, and web inquiries as they come in, follows up on open estimates, and books appointments based on your rules, bringing your team in when a person is needed. We build it around your business, manage it, and keep improving it.

Bot Boutique works for any business that runs on inbound leads, where a missed call, a slow reply, or a forgotten follow-up means a lost customer. We have deep roots in home services, and HVAC, plumbing, roofing, and electrical contractors are some of our best fits. The same approach works just as well for insurance agencies, real estate professionals, travel advisors, and other businesses where speed and follow-up decide who wins the customer. If leads drive your revenue, we built this for you.

We focus on three problems that cost service businesses customers: missed calls that end up with a competitor, leads that go cold because follow-up is slow or inconsistent, and after-hours inquiries that wait until morning for a response. We also automate repetitive tasks beyond the front office, so your team spends less time on busywork.

We build conversational AI systems, but they go well beyond a basic chatbot. Our solutions handle voice calls, text conversations, and web chat. The AI qualifies leads, captures contact information, books appointments directly on your calendar, and follows up across multiple channels.

When your team can't pick up, our AI assistant answers, greets the caller naturally, asks qualifying questions, captures their contact information, and books the next step on your calendar or brings your team in. A call at 11pm gets the same care as a call at 11am.

Our AI replies by text within minutes, starts a natural conversation to understand their needs, and moves them toward a booked appointment. Responding quickly is one of the biggest factors in winning jobs, and our system closes that gap.

After you send an estimate, our system checks in with the customer on an agreed schedule with friendly, helpful follow-up. When they respond, whether to book, ask a question, or ask for more time, the next steps adjust accordingly. Follow-up stops when the customer declines or opts out.

Old Lead Reactivation uses conversational AI to reconnect with past leads and customers in your CRM who opted in to hear from you. The AI reaches out by text, starts a natural conversation, and hands your team the people who are ready to talk, instead of a cold list.

Calls, texts, and web inquiries that arrive after you close still get a prompt, helpful response. The AI handles the conversation, qualifies the lead, and either books them directly or flags them for your team in the morning with the details already captured.

After a job is completed, our system sends the customer a simple text asking them to share honest feedback on Google, with a reminder if they don't respond. Every customer gets the same request. We don't screen out unhappy customers or steer anyone away from leaving a public review. If a customer raises a concern, your team is notified so you can follow up personally.

Yes. We build custom automations for repetitive administrative and operational tasks, built around the tools you already use. We scope each one individually after we understand how your business runs.

It depends on what we're building, and we'll give you a timeline during our first call. We handle the buildout, configuration, and testing. You don't need a technical background or a dedicated IT person. We walk you through everything and make sure the system fits your existing workflow before we go live.

In most cases, no. Our systems are designed to work alongside your existing setup. We work with your current phone number, CRM, and scheduling tools where possible, and we'll map out exactly what the integration looks like during our first call.

We need to understand your services, your service area, your typical lead flow, and your calendar setup. Our first call is where we gather most of this. From there, we build a system customized to your business, not a generic template.

Each engagement is scoped to your business, generally with a one-time implementation fee and an ongoing monthly management fee. We keep our agreements straightforward and walk through the specific terms during our first call, based on which solutions fit your business.

The AI is conversational and natural, but we build our systems to be transparent. We don't believe in deceptive AI. The goal is a smooth, helpful experience that gets the customer what they need, not to trick anyone.

The AI is trained to handle the most common questions your callers and leads raise. When something falls outside its scope, it captures the person's information and flags the conversation for your team, so someone can follow up personally.

Yes. The AI connects to your calendar and books appointments in real time during the conversation, with no back and forth required. The customer gets a confirmation, and your calendar updates automatically.

We train the AI on your business: your services, your service area, your pricing approach, and your most common customer questions. It isn't a generic script. It's built around how your business actually operates.

Our AI can handle inbound voice calls, text conversations, website chat, Facebook Messenger, and Instagram DMs. Most clients start with one or two channels and expand from there.

Results vary by business. The outcomes we work toward are more booked appointments from the leads you already get, faster responses to new inquiries, and more conversations restarted with leads who went quiet. During our first call, we'll look at where your current process loses leads and what's realistic for your business.

It depends on your lead volume, your average job value, and which solutions you use. Because we work with leads you're already paying to generate, the value comes from converting more of them. We'll walk through the math with your own numbers during our first call, rather than promise a timeline we can't know in advance.

Old Lead Reactivation works best with an existing list of past leads, but it's one of several solutions. Call answering, fast replies to new leads, estimate follow-up, and review requests all work with your current and future lead flow, regardless of how large your database is.

Bot Boutique was founded by Nathan Richardson, a Marine Corps veteran with more than 20 years of enterprise technology experience at companies including AT&T, IBM Cloud, and FiberLight. He built Bot Boutique to bring enterprise-level automation to small and mid-size service businesses that want to grow without adding more administrative or dispatch staff.

We take data privacy seriously and build our systems to comply with applicable regulations. Your customer data and lead information are never sold, and they're shared only with the service providers needed to run your system, as described in our Privacy Policy.

We're based in the Dallas-Fort Worth area but work with businesses nationwide. If you run a service business that depends on booked jobs, we can build a system for you regardless of where you're located.

The best way to find out is a short call. We'll look at how leads reach you today, show you a live AI assistant handling scenarios from your business, and walk through what a system built for you would look like. You can also take our Front Office Assessment first to see where your current process has gaps. There's no pressure and no obligation.

The demo is part of a short call. We'll show you a live AI assistant handling inbound inquiries, qualifying leads, and booking appointments in real time, then walk through common scenarios from your business so you can see how it would fit into your day-to-day operation.

Pick a time using the button below. We'll walk through your current lead flow, show you the system in action, and outline what Bot Boutique would look like inside your business.